Ng Jit Seng , Head of Agency & Digital Business, and Chief Operating Officer

Ng Jit Seng is the Head of Agency & Digital Business, and Chief Operating Officer of Principal Asset Management Berhad (Principal Malaysia). In his current role, Jit Seng has oversight of operations, technology, data, customer servicing, enterprise transformation; driving efficiency, scalability and customer‑centricity across the organisation. 

He also leads two key distribution channels that support Principal Malaysia’s long‑term growth. The agency business is anchored by experienced professionals with deep investment expertise and a strong legacy in delivering advice-led solutions for wealth accumulation and retirement planning. In parallel, he leads the digital business, bringing investment solutions to approximately four million customers across different life stages through digital‑first engagement.

Jit Seng brings 26 years of experience across manufacturing, banking, insurance and asset management, having progressively built his career through roles of increasing responsibility at organisations including Standard Chartered Bank, HSBC Bank, Prudential and AIA. This diverse background underpins his leadership in asset management today, combining operational discipline, financial services expertise and customer‑centric innovation.

Qualification:

Jit Seng holds a First Class Honours degree in Electrical & Electronic Engineering from the University of Leeds and is Six Sigma Black Belt.