FAQ - Invest with Principal via Touch 'n Go eWallet app
Part 1: General information
1. How is investment possible with Principal through Touch ‘n Go eWallet app?
You can now invest in Unit Trust funds* (“Fund”) with Principal Asset Management Berhad (“Principal Malaysia”) through GOfinance’s Investment feature.
*See FAQ no. 7 for fund listing.
2. What are the features in this Investment feature?
There are two features as below:
Feature | Description |
Save | Save is a goal-based investment feature where you can select and personalise your investment goals(s) |
Invest | Invest is a new feature that enables investors to invest in Global & Regional in both conventional & Islamic funds for potentially higher returns. |
3. What is the difference between GO+ and Save/Invest?
GO+ | Save/Invest | |
Purpose | For daily usage Earn daily returns on your balances and use them to make payments. | For Investment An option to diversify and build your investment portfolio. |
Returns | Daily nett returns of up to 3.45% p.a. or more. | For Save feature Average total returns of up to 15.86% (Since inception until 31 January 2024. *Past performance is not an indication of future performance. |
Withdrawal/Cash Out |
| For Save feature Up to two (2) Business Days to bank account For Invest feature Up to seven (7) Business Days to bank account |
Investment Horizon | Short to mid-term | Mid - long term* *3 years or more. Please refer to the Fund's Product Highlight Sheet for details. |
If you invest through the "Save" feature, please refer to the Fund information on the Investment Platform. Alternatively, please visit https://bit.ly/principal-funds and search for the fund name.
4. What is the difference between Save and Invest feature?
Investing in “Save” feature | Investing in “Invest” feature | |
Purpose | For savings An option for you to invest in your financial goals. | For investing An option for you to diversify your investment based on your risk appetites. |
Fund(s) | Shariah-compliant Fund
| Conservative
Moderate
Aggressive
|
Cash In | Min RM10 | Min RM10 |
Withdrawal/Cash Out | Up to two (2) Business Days to the bank account. | Within seven (7) Business Days. |
Investment Horizon | Short to mid-term | Mid to long-term* *3 years or more. Please refer to the Fund's Product Highlight Sheet for details. |
5. What are the benefits of investing via Save/Invest feature?
- Convenient way to start investing from as low as RM10
- Gateway to Global & Regional Conventional & Islamic funds
- Safe and secure platform
- No investment cap
- No lock-in period
For fund information, you can refer to the following links: https://bit.ly/principal-funds and search for the fund name.
6. Where can I download the prospectus, product highlight sheet and other fund documents?
For all fund documentation, you may visit https://bit.ly/principal-funds and search for the fund name.
7. Are the funds protected by Perbadanan Insurans Deposit Malaysia (PIDM)?
This is an investment (not a bank deposit);, hence it is not protected by PIDM.
8. Are the platform and funds regulated by Securities Commission Malaysia (SC)?
Yes, this platform and funds are regulated by SC.
9. Who is eligible to invest?
Any Malaysian, Touch 'n Go eWallet user who is above 18 years old and has completed the account verification process is eligible to invest.
10. If I am a foreigner, can I invest in via these features?
Currently, our Investment Platform is offered to Malaysians only.
11. What should I take into consideration before investing?
You are advised to read and understand the Prospectus, and the Product Highlight Sheet for the Fund before investing. Please be advised that investment in the relevant Fund carries risk. An outline of the various risks involved are described in the Prospectus of the Fund. As an investor, you should make your own risk assessment and seek professional advice where necessary.
12. What is Shariah-compliant investments?
Shariah-compliant investments are investments based on the principles of Islamic finance. The guiding principles of Shariah-compliant investments dictates the investments must not involve any elements of Riba (usury), Gharar (ambiguity) and Maysir (gambling).
Part 2: Getting started
1. How do I get started?
To begin, you need to download and register with Touch ‘n Go eWallet.
If you are an existing GO+ investor, please follow these steps:
- Click on GOfinance icon
- Tap on Investment and select ‘Principal’
- Complete risk assessment (For Invest feature only)
- Select "Save" or "Invest" feature
- Key in Investment amount
- Make your first Cash In using eWallet balance or FPX
For non-GO+ investors, you will need to provide consent and go through the onboarding process.
2. Can I open more than one account?
No.
3. Do I need to provide any consent before I can proceed?
Yes.
Part 3: Invest with Principal via the “Save” feature
1. How do I create my investment goal in the “Save” feature?
There are personalised goals that you can select in the “Save” feature, or you can choose general savings.
2. Do I need to select at least one financial goals to start my investment?
Yes, you need to select the personalised financial goals in the Investment Platform, or you can choose general savings.
3. Can I create more than one financial goal?
Yes, you can have multiple financial goals but can only create one financial goal at a time.
4. How many Funds are available in the “Save” feature?
Only one fund, Principal Islamic Money Market Fund (Class D) (“IMMF”) and it is a Shariah-compliant fund.
5. What is Projected Return rate?
Projected return rate is a gross return rate (excludes management and Trustee fees) per annum of your investment by Principal Malaysia over the next 12 months.
6. What is Projected Net Return?
Projected Net Return is the estimated return on your investment over the next 12 months. It is calculated based on the current gross yield of the portfolio, less the fees (which comprises of both Management and Trustee fees) during the period which the projection was made.
For example:
An initial savings of RM100,000 for 12 months, projected total earnings is RM2,150 (based of net return of 2.15% p.a.).
7. What is Total Return and how is it calculated?
Total Return is the sum of your daily return accumulated from the day of your initial Cash In.
For example:
• Initial investment of RM100,000 at NAV price of RM1.000 per unit.
• Income distribution for 12 months = RM200 x 12 = RM2,400.
• After 1 year, total investment value (assuming NAV price of RM1.001)
= RM100,000 x RM1.001 = RM 100,100.
• Earning gain from NAV increment
= RM100,000 – RM100,100
= RM100
• Total return (income), after 1 year
= RM2,400 + RM100 = RM2,500
8. Why does the Projected Return Rate fluctuate?
The Fund invests in mostly short-term Sukuk and Islamic FD placements, where their rates are closely aligned to the movements in the Overnight Policy Rate (OPR) set by Bank Negara Malaysia (BNM). Any movements in the OPR (both upwards or downwards) will highly likely have an impact on the Fund’s projected gross returns.
Part 4: Invest with Principal via the "Invest" feature
1. How do I select the right Fund for myself?
After you’ve completed the risk assessment test, you will be recommended a few funds that suits your risk profile.
2. Do I have to do the risk assessment?
Yes, you will need to complete a risk assessment test to determine your risk appetite.
3. How many Funds are available in the “Invest” feature?
Currently, there are sixteen (16) funds as below:
Conservative
- Principal Islamic Money Market Fund (Class D)
- Principal Islamic Global Selection Moderate Conservative Fund (Class D)
- Principal Lifetime Bond Fund (Class D)
Moderate
- Principal Islamic Lifetime Enhanced Sukuk Fund (Class D)
- Principal Islamic Global Selection Moderate Fund (Class D)
- Principal Islamic Lifetime Balanced Fund (Class D)
- Principal Lifetime Balanced Income Fund (Class D)
Aggressive
- Principal Asia Pacific Dynamic Mixed Asset Fund (Class D)
- Principal Islamic Global Selection Aggressive Fund (Class D)
- Principal Asia Pacific Dynamic Income Fund (Class D)
- Principal Global Titans Fund (Class D)
- Principal DALI Global Equity Fund (Class D)
- Principal Islamic Enhanced Opportunities Fund (Class D)
- Principal Asia Titans Fund (Class D)
- Principal Malaysia Titans Fund (Class D)
- Principal Titans Income Plus Fund (Class D)
4. Can I invest in more than one Fund?
Yes, you can.
5. Can I invest in Fund(s) that does not fit my investment profile?
Yes, you can. However, we would suggest all our investors to read our disclaimer before investing: https://www.principal.com.my/en/disclaimer-my
6. Where can I get more information on the Fund(s)?
For fund information, you can refer to the following links: https://bit.ly/principal-funds and search for the fund name.
7. How often do I get to see the Fund performance?
For a full view of the Fund performance, you can refer to our Fund listing here https://bit.ly/principal-funds and search for the fund name.
Part 5: Cash In
1. What is Cash In?
Cash In is a function to deposit cash via Touch ‘n Go eWallet or FPX Online Banking into “Save” or “Invest” feature.
2. Can I Cash In to the through a Principal Malaysia unit trust consultant and/or through Principal Malaysia branches?
No. You can only Cash In into the Investment Platform through Touch ‘n Go eWallet or FPX online banking.
3. Is there minimum Cash In amount?
Yes, the minimum Cash In amount is RM10, whether from your Touch ‘n Go eWallet balance or from your bank account balance via FPX Online Banking (for starting out and future transactions).
4. What happens after I successfully Cash In via Touch ‘n Go eWallet or FPX Banking into “Save” or “Invest” feature?
You will be notified via Touch ‘n Go app notification once your Cash In request is successful. You may also view the transaction history to check your Cash In status.
5. How long does it take to process and credit my Cash In amount?
For Save Feature
If the transactions are made by 1:00 p.m. on a Business Day, we will process the transactions using the NAV per unit on that the same Business Day. For transactions made after 1:00 p.m. on a Business Day, we will process the transactions using the NAV per unit on the next Business Day.
For Invest Feature
If the transactions are made by 1:00 p.m. on a Business Day, we will process the transactions using the NAV per unit on the same Business Day. For transactions made after 1:00 p.m. on a Business Day, we will process the transactions using the NAV per unit on the next Business Day.
We will carry out the valuation for the Classes for each Business Day on the next Business Day (T+1) by 4:00 p.m. This is to cater for the foreign currency translation to the Fund’s base currency based on the bid exchange rate quoted by Bloomberg or Refinitiv at UK time 4:00 p.m. on the same day (Malaysian time 11:00 p.m. or 12:00 a.m.), or such other time as stipulated in the IMS.
6. Why is the Cash In amount successfully debited from my FPX Online Banking, but not reflected in my transaction?
The possible reason for unsuccessful Cash In via FPX is that you might have transferred from an FPX bank account that is not registered under your name.
For any failed Cash In via FPX transaction due to third party payment, the amount will be refunded into the respective bank account used for Cash In within three (3) business days from day of the transaction, and any applicable bank charges payable shall be borne by the customers.
Alternatively, you may connect with Principal Malaysia’s Customer Care Centre at +(603) 7723 7260, chat via WhatsApp or email your queries to mygoinvest@principal.com
Please take note that the operating hours are during business hour between Monday to Friday from 8.45am to 5.45pm (except on Kuala Lumpur and national public holidays.
7. Why did I get an unsuccessful transaction message via FPX?
- You might have transferred from an FPX bank account that is not registered under your name.
- You might have failed a bank portal authentication step (e.g. invalid login to bank portal, invalid entry of the bank’s One Time Password (OTP), insufficient funds in bank account, etc).
- You did not meet the necessary requirements.
- Your Touch ‘n Go eWallet might have experienced a connection timeout. Please try again later.
8. How often can I Cash In?
No limit to the number of Cash In for your fund(s).
9. Can I Cash In regularly via standing instructions/auto Cash In to the investment platform?
Yes, you can setup monthly Auto Cash In. The minimum is RM500.
For more information on monthly Auto Cash In, you can view Part 13.
Part 6: Cash Out
1. What is Cash Out?
Cash Out is basically a request to withdraw your investment units.
2. How do I Cash Out?
For Save feature
- You need to select a goal to Cash Out.
For Invest feature
- You need to select a Fund to Cash Out.
3. When can I make Cash Out (ie: sell request(s))?
You can Cash Out (i.e. sell) once your Cash In transactions (i.e. buy) are completed where you have units in your account.
You are unable to Cash Out (i.e. sell) your fund during the transaction pending processing cycle where unit have yet to be credited into your selected goal(s).
4. Is there a minimum and maximum Cash Out amount?
The minimum Cash Out amount is RM10 and it will be credited back to your bank account and there is no maximum Cash Out amounts.
Please take note that we will do a full Cash Out if your Cash Out request results in balance of units below the minimum unitholding balance threshold.
5. How long does it take for the Cash Out to be paid to my bank account?
Cash Out can be made from the Fund by completing the withdrawal application and submit to e-Wallet App, or such other channel. There is no restriction on the frequency of withdrawals. The amount that you will receive is calculated by the withdrawal value less the Withdrawal Fee, if any.
For Save feature
You will be paid in MYR within two (2) Business Days (T+2) of receipt of the complete withdrawal request. You will have to bear the applicable bank fees and charges, if any.
For Invest feature
You will be paid in MYR within seven (7) Business Days (T+7) of receipt of the complete withdrawal request. You will have to bear the applicable bank fees and charges, if any.
6. Other than my own bank account, can I Cash Out to my credit card?
No. Cash Out can only be done into your bank account.
7. Can I change my bank account information in the feature?
Yes, you can change by putting the new bank account number.
8. How will I know when the Cash Out has been paid to my bank account?
You’ll receive a notification on your Touch ‘n Go eWallet that a successful Cash Out transaction was made.
9. Why is the Cash Out amount not reflected in my bank account balance after two (2) business days?
These are the possibilities:
- You might have Cash Out to a bank account that is not registered under your name or ID.
- You did not meet the necessary requirements.
- You did not provide all required and accurate information to us. If you fail to complete your Cash Out request, non-receipt of the Cash Out request by us or receipt of inaccurate information by us, the Cash Out request will be cancelled automatically.
Cash Out request made will take up to two (2) Business Days to bank account for Save feature OR up to seven (7) Business Days to bank account for Invest feature.
For clarification, you may connect with Principal’s Customer Care Centre via WhatsApp, call at +(603) 7723 7260 or email your queries to mygoinvest@principal.com
Please take note that the operating hours are during business hour between Monday to Friday, 8.45am – 5.45pm (except on Kuala Lumpur and national public holidays).
10. Where can I view my Cash Out transaction status?
You can view your Cash Out transaction status on the transaction tab at the bottom of the page.
11. What does it mean when the Cash Out transaction status is shown as unsuccessful?
- You might have Cash Out to a bank account that is not registered under your name or ID.
- You did not meet the necessary requirements.
- You did not provide all required and accurate information to us. If you fail to complete the Cash Out request by you, non-receipt of the Cash Out request by us or receipt of inaccurate information by us, the Cash Out request will be cancelled automatically.
12. Can I close my account anytime I want?
You could Cash Out all your invested amount and the account will only be closed if the account is with zero balance for 12 months.
Part 7: Switching
1. What is switching?
Switching is treated as a withdrawal from this Class and an investment into another class or Principal Malaysia’s funds (or its classes).
2. Can I switch between goals or funds within the feature?
Yes, you may.
3. Is there a limit for switching?
Currently, there is no restriction on the frequency of switches.
4. Are there any switching fees that may apply?
You may be charged a Switching Fee equal to the difference (if any) between the Application Fee of this Class and the Application Fee of other class or Principal Malaysia’s funds (or its classes). Switching Fee will not be charged if the class or Principal Malaysia’s funds (or its classes) to be switched into has a lower Application Fee.
For fund information, you can refer to the following links: https://bit.ly/principal-funds and search for the fund name.
5. How do I perform a switch via the feature?
- From the dashboard, click “Switch” and select a goal or fund you wish to switch from and to.
- Enter the amount you wish to switch (minimum RM10).
- Click to agree on the Terms and Conditions.
6. How long does it take to process a switch?
Where available, we process a switch as a withdrawal from one fund or class and an investment into another fund or class within Principal Malaysia. If we receive a complete switch request by 4:00p.m. or 1:00p.m. (for Class D) on a Business Day, we will process the switch-out using the NAV per unit for that Business Day. If we receive the request after 4:00 p.m. or 1:00p.m. (for Class D) on a Business Day, it will be processed using the NAV per unit for the next Business Day (T+1).
However, you should note that the switch-in may be processed at a later Business Day, generally within one (1) to four (4) Business Day.
Part 8: Charges & Fees
1. Are there any charges and fees when I Invest into “Save” or “Invest”?
Table below shows the charges that you may directly incur when you buy or withdraw from IMMF.
Application Fee | Nil. |
Withdrawal Fee | Nil. |
Other charges payable directly by you when purchasing or withdrawing the units | Any applicable bank charges and other bank fees incurred as a result of an investment or withdrawal will be borne by you. |
Table below shows the charges that you may indirectly incur when you invest in IMMF.
Management Fee | Up to 0.40% per annum of the NAV of the Class. |
Trustee Fee | Up to 0.02% per annum of the NAV of the Fund. |
Expenses directly related to Fund | Only expenses that are directly related to the Fund can be charged to the Fund. Examples of relevant expenses are audit fee and tax agent’s fee. |
If you invest via the “Invest” feature, please refer to the Fund information in the Investment Platform. Alternatively, please go to https://bit.ly/principal-funds and search for the fund name.
2. Will there be any fees incurred if I perform a Cash In?
For Save feature
No, you will not be charged any fees on your Cash In.
For Invest feature
You will be incurred a sales charge of up to 1.5% for every Cash In.
Please do check back from time-to-time for any future updates.
3. Can I transfer my investment to another investor?
No.
Part 9: How do I update my personal details?
1. How do I update my personal details on the feature?
There are two ways to update your personal details:
- You can update your personal details in the Investment Platform's profile except your Name and NRIC, where you to need to update through Customer Care Centre.
- You may chat with Principal’s Customer Care Centre via WhatsApp, call at +(603) 7723 7260, or email your queries to mygoinvest@principal.com
Please take note that the operating hours are during business hour between Monday to Friday, 8.45am – 5.45pm (except on Kuala Lumpur and national public holidays).
2. How do I update my personal details on Touch ‘n Go eWallet?
To update, you can click on the “Profile” icon on the top right of the Touch ‘n Go eWallet homepage. Alternatively, you can submit the correct details at https://tngd.my/careline-webform.
3. If I change/update my personal details on Touch ‘n Go eWallet, will my personal details in the feature be updated automatically too?
No, not at this time. You need to update your personal details in the Investment Platform's profile except your Name and NRIC, where you to need to update through Customer Care Centre.
You may chat with Principal’s Customer Care Centre via WhatsApp, call at +(603) 7723 7260, or email your queries to mygoinvest@principal.com
Please take note that the operating hours are during business hour between Monday to Friday, 8.45am – 5.45pm (except on Kuala Lumpur and national public holidays).
Part 10: Cooling-off request to Principal
1. What is a cooling-off period?
A cooling-off period is a period of six (6) business days from the first successful Cash In by a first-time investor of the Fund, during which that investor has the right to request for a full refund of the first Cash In amount. The cooling-off period ceases to apply once there is a redemption.
2. Who is entitled to the cooling-off period?
First-time investors of the Fund, excluding Principal Malaysia employees or a person registered with a body approved by the SC to deal in unit trusts.
3. How do I submit my cooling-off request?
Please call Principal’s Customer Care Centre at +(603) 7723 7260, chat via WhatsApp or email to mygoinvest@principal.com; you will be advised and guided on how to perform the cooling-off request.
Please take note that the operating hours are during business hour between Monday to Friday, 8.45am – 5.45pm (except on Kuala Lumpur and national public holidays).
4. When can I get my refund upon submission of the cooling-off request?
We will pay the Refund Amount including the Application Fee (if any) to you within seven (7) Business Days from the day we receive the complete documentations.
5. Is the cooling-off period applicable to subsequent Cash In?
No, the cooling-off period is only applicable to your first Cash In into the Fund via the Investment Platform.
6. I have existing unit trust accounts set up through Principal Malaysia’s unit trust consultant(s); but I am investing in the Fund for the first time via Touch ‘n Go eWallet. Is the cooling-off period applicable?
Yes.
Part 11: Transfer & Switching Facility for the Fund
1. Can I transfer my units to another investor?
No, you are not able to transfer at this point of time.
2. Can I switch between the classes of the Fund and other Principal Malaysia Fund?
No, you are not able to switch at this point of time.
Part 12: Dashboard and Transaction History
1. Can I view my Cash In and Cash Out transactions?
Yes. You can view your Cash In and Cash Out in transaction history.
2. What are the details displayed in transaction history?
Your transaction history will include details of your Cash In, Cash Out and Income Distribution.
3. What is Income Distribution?
Income derived by the Fund which is distributed to investors based on distribution policy.
The distribution policy is monthly depending on the level of income (if any) the Fund generates.
4. Why does the unit price fall after a distribution?
Income earned by the Fund during the financial year is accrued in its unit’s price until the end of the distribution period. When an income distribution is declared, any interest income and realized capital profits are paid to unit holders. Consequently, the Fund's net asset value per unit, and therefore the application (offer) and withdrawal (bid) prices will tend to fall by approximately the same amount as the income distribution.
Part 13: Monthly Auto Cash In
1. What is monthly Auto Cash In?
Monthly Auto Cash In is an investment plan that allows you to invest a fixed amount monthly.
2. Why should I activate monthly Auto Cash In?
By investing in a fixed amount every month (using dollar-cost averaging concept), you will enjoy a simple and a hassle-free way to start investing on a regular basis to meet your financial goals.
3. How do I apply or setup monthly Auto Cash In?
You can apply or setup monthly Auto Cash In using your preferred bank account after setting up a goal before you complete your Cash In.
4. How long will it take for the monthly Auto Cash In to be effective?
Your Auto Cash In enrolment will be effective within 2 business days, subject to your bank’s approval.
5. What is the minimum investment amount for monthly Auto Cash In?
The minimum investment amount for monthly Auto Cash In is RM500.
6. What are the payment methods available for Auto Cash In?
You can make online payment via FPX.
7. Do I have to setup monthly Auto Cash In for every goal or fund?
If you wish to save and/or invest on a regular basis, you will need to setup monthly Auto Cash in for each goal and/or fund.
8. How do I change or cancel my monthly Auto Cash In?
You can edit or cancel your monthly Auto Cash In after your initial Auto Cash In is successfully setup. This can be done through the Edit Auto Cash In option.
9. What is the frequency of the monthly Auto Cash In?
The amount will be deducted monthly from your bank account on the preferred date you’ve setup.
10. What is the transaction date for the monthly Auto Cash In?
The monthly Auto Cash In will be deducted directly from your bank account on a date you select. If it falls on a Saturday, Sunday or Public Holiday, the deduction will happen on the next business day.
11. Are there any fee charges for monthly Auto Cash In?
You will not incur any charges on the monthly deduction.
12. Why did my monthly Auto Cash In fail?
This could be due to the following reasons:
a) Insufficient amount in your bank account, or
b) Bank account is not registered under your name, or
c) Transactions in your preferred bank account has been blocked/suspended by your respective Bank
13. What is a pre-authorisation fee?
A pre-authorisation fee is a temporary hold of funds on your bank account which will be refunded to you.
14. Why is there a pre-authorisation fee?
It is to ensure that the bank account selected for the Auto Cash In is active and valid for the monthly deduction.
15. What is the pre-authorisation fee amount?
The pre-authorisation fee’s amount is RM1.
16. How long will it take for the pre-authorisation fee to be refunded?
The RM1 pre-authorisation fee will be automatically refunded within 2 business days. Should you not receive the refund within stipulated time, you may chat with Principal’s Customer Care Centre via WhatsApp, call at +(603) 7723 7260, or email your queries to mygoinvest@principal.com
Please take note that the operating hours are during business hour between Monday to Friday, 8.45am – 5.45pm (except on Kuala Lumpur and national public holidays).
17. How long will it take for the monthly Auto Cash In to be reflected in my account?
The monthly Auto Cash In amount will be reflected in your account within 3 working days from the deduction date.
Part 14: Security and Privacy
1. Are my personal details in Touch ‘n Go eWallet safe?
Touch ‘n Go eWallet assures that your personal details will not be shared or sold to any other parties, in accordance with the Personal Data Protection Act 2010. However, by signing up for the Investment Platform, you have given consent for the required personal details to be shared with Principal to facilitate account opening and operating the investment account.
You may read more about Touch ‘n Go eWallet privacy policy at https://www.tngdigital.com.my/tng-group-s-privacy-statement and Principal Malaysia’s privacy notice at https://www.principal.com.my/en/privacy-notice-my.
2. How do I ensure that my Touch ‘n Go eWallet account is secure?
- Ensure that you have activated your smartphone auto-lock-screen.
- Do not share your 6 Digit PIN with anyone.
- Do not share your OTP with anyone. Keep your OTP details safe.
3. What should I do if I lost my smartphone that has my Touch ‘n Go eWallet account?
- Step 1: Contact the Touch ‘n Go eWallet Careline at 03-5022 3888 to suspend your Touch ‘n Go eWallet account immediately. This is to protect your balance in your Touch ‘n Go eWallet account.
- Step 2: Contact your mobile service provider to block your SIM card immediately, to prevent any attempt