YOUR UNIT TRUST INVESTMENTS
IMPORTANT REMINDERS
At Principal Asset Management Berhad (“Principal”), protecting our customers and their investments remains our priority. As part of our ongoing customer education and protection efforts, we are sharing the following important reminders to help you manage your investments safely and confidently.
Your investments are governed by the expressed terms and conditions that you have accepted upon opening your account with us.
To help ensure a secured investment experience, please observe the following practices:
Use approved payment channels. All investment monies should be paid from your own account directly to the company “Principal Asset Management Berhad” through our approved payment channels.
Avoid making payments to any individual or transferring investment monies through arrangements that are not recognised by Principal such as, payments made to, through or on your behalf by a third party. Do not transfer or pay monies, whether in cash, by cheque or by transfer to a unit trust consultant or any third party. Payments made outside Principal’s approved processes will not be reflected in your investment account.
If you are unsure about the appropriate payment method, please contact us before making any payment.
Do not sign blank or incomplete forms. Your signature is an important safeguard.
When you sign an account opening, investment, redemption or switching form, you are confirming that you have reviewed and authorised the information contained in the form.
Before signing any document, please ensure that all relevant details have been completed and reviewed. Do not sign blank, incomplete or pre-signed forms or leave any signed forms with another individual.
For your protection, Principal Account Opening Form, transaction and redemption forms expressly remind customers not to pre-sign forms.
Protect Your One-Time Password (“OTP”). Your OTP is an important security feature designed to protect your account and investments.
An OTP is akin to your signature. By using an OTP, you are confirming and authorising the transaction or instruction associated with it.
Please ensure that you understand the purpose of the transaction and that it accurately reflects your instructions before proceeding.
If you receive an OTP for a transaction that you did not initiate, do not recognise, or are unsure about, please contact us immediately for assistance. Additionally, if you have authorised a transaction using an OTP but do not receive a confirmation advice from Principal, please contact us so we can assist in verifying the transaction.
Written confirmations. Principal will always send official confirmations and account statements directly to you through your registered email address or mailing address.
These documents are the official record of your investments with Principal. Statements or records prepared by a third party are not documents of Principal.
If you have carried out a transaction and did not receive a written confirmation from Principal, please contact us promptly.
Check your confirmation notes and statements. We encourage you to check your confirmation advice and statement when you receive it.
We send these documents directly to you which allows you an opportunity to verify your investment transactions and identify any discrepancies early.
If you notice any information that appears incorrect or inconsistent with your instructions, please notify us immediately and within the time period stated in your account documents.
Prompt notification allows us to assist you efficiently and address any concerns at the earliest opportunity.
- Access your account information directly. You may verify your unit holdings and transaction records directly through our website at https://www.principal.com.my/. If you require assistance accessing your account information, please contact our Customer Care Centre at 03-7723 7260 or myservice@principal.com.
Contact us. If you have any questions regarding your investments, or if you are unsure about any transaction, payment or account arrangement, form or investment record, please contact us directly at myservice@principal.com.
We are always happy to assist and remain committed to providing you with the support, information and resources that you need to manage your investments with confidence.