Update Your Personal Profile with Principal

1. How can you change your correspondence address and email address maintained in Principal’s record? 
You may perform updating of your personal details via My Profile on the top right corner. You will receive an OTP through your registered mobile number to submit any change request.

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2. How can you change your mobile number maintained in Principal’s record?
You may perform updating of your mobile number by contacting our Customer Care Centre at +(603 7723 7260) or write in a request with supporting document such as your mobile statement to myservice@principal.com

3. You submitted updates to My Profile. When will the change take effect?
The change will take effect immediately.

4. Can you change the distribution instruction for your EPF scheme investment account(s)?
No, all distributions for EPF scheme investment must be reinvested into the account(s).

5. What should you do if you filled in your personal information incorrectly during the account opening with Principal?
You may Login to perform update on your personal details via My Profile. You will receive an OTP through your registered mobile number to submit any change request.

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6. If you change/update your personal details in Principal’s profile, will your EPF i-Akaun’s profile details be updated automatically too?
No. You would need to effect change/ update your profile in Principal and in EPF i-Akaun respectively. Both entities maintained their customers’ record independently.