FAQ - Principal's investment platform through GOinvest

Part 1: General information

1. How is investment possible with Principal through Touch ‘n Go eWallet app?

You can now invest in Unit Trust funds* (“Fund”) with Principal Asset Management Berhad (“Principal Malaysia”) through GOinvest, a new investment platform available in the Touch ‘n Go eWallet app ("Investment Platform").

*See FAQ no. 7 for fund listing.

2. Is this a goal-based investing platform?

Yes, it is a goal-based investing where you can select and personalise your investment goal(s).

3. What is the difference between investing with Principal through GO+ and GOinvest?
  Investing in Principal e-Cash Fund through GO+ Investing in Principal Islamic Money Market Fund through GOinvest
Purpose  For daily usage
Earn daily returns on your balances and use it to make payment.
 
For savings
An option for you to save and invest your money.
 
Returns     Daily nett returns of up to 2% p.a. or more. Projected gross returns* of up to 2.85% p.a.
Withdrawal/Cash-Out
  • Instant cash-out for GO+ balances to make payment through Touch ‘n Go eWallet’s merchants.
  • Up to one (1) Business Day to bank account.
  • Up to two (2  ) Business Days to bank account.
Investment horizon Short-term Short to mid-term
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*The projected return is calculated using the expected gross return rate (per annum) from the Fund over the next 12 months, excluding any management and trustee fees.

4. What are the benefits of investing in this Investment Platform?
  • Convenient way to start investing from as low as RM10
  • Principal Islamic Money Market Fund is a Shariah-compliant fund 
  • Earn projected returns of up to 2.85%* p.a.
  • Safe and secure platform
  • You may select personalised investment goal
  • No capping amounts 
  • No lock in period

*The projected return is calculated using the expected gross return rate (per annum) from the Fund over the next 12 months, excluding any management and trustee fees.

5. How many Funds are available in the Investment Platform?

Currently only one fund, Principal Islamic Money Market Fund (Class D) (“IMMF”) and we are aiming to include more funds in the future.

6. What is the available Fund?

Currently, only Principal Islamic Money Market Fund (Class D)(“IMMF”) and it is a Shariah-compliant fund.

7. Do the Funds which are available (or will be available) under this Investment Platform consist only of Shariah-compliant Funds?

For now, we only have IMMF and it is a Shariah-compliant fund. In the future, there will be conventional funds offered as well in this Investment Platform. 

8. Where can I get the Fund details?

You can find the fund info on goal creation screens and goal detail screen. Alternatively, you can click here.

9. Why can’t I download the Prospectus, Product Highlight Sheet and/or any fund’s documents?

If you are not able to download any documents in the Investment Platform, please go to https://bit.ly/FundList and search for the fund name.
 

10. Is the Fund protected by Perbadanan Insurans Deposit Malaysia (PIDM)?

This is an investment (not a bank deposit), hence it is not protected by PIDM. 

11. Who is eligible to invest through this Investment Platform?

Any Malaysian, Touch 'n Go user who is above 18 years old and has completed the account verification process is eligible to invest.

12. If I am a foreigner, can I invest in the Investment Platform?

Currently, our Investment Platform is offered to Malaysians only. 

13. Who do I contact should I need help?

You may call Principal’s Customer Care Centre at +(603) 7723 7260, chat via WhatsApp or email your queries to goinvest@principal.com.my

Please take note that the operating hours are Monday to Friday, 8.45am – 5.45pm (except on Kuala Lumpur and national public holidays).

14. What should I take into consideration before investing in the Investment Platform?

You are advised to read and understand the Prospectus, and the Product Highlight Sheet for the Fund before investing. Please be advised that investment in the relevant Fund carries risk. An outline of the various risk involved are described in the Prospectus of the Fund. As an investor you should make your own risk assessment and seek professional advice, where necessary. 
 

15. What is Shariah-compliant investments?

Shariah-compliant investments are investments based on the principles of Islamic finance. The guiding principles of Shariah-compliant investments dictates the investments must not involve any elements of Riba (usury), Gharar (ambiguity) and Maysir (gambling).

Part 2: Getting started

1. How do I get started?

To enjoy GOinvest, you need to download and register with Touch ‘n Go eWallet.

If you are an existing GO+ investor, please follow these steps:

  • Click on GOinvest. 
  • Provide consent. 
  • Select your financial goal.
  • Set up how much you want to invest and how long you will have to achieve it you financial goal.
  • The Investment Platform will calculate how much you need to invest in a month and display your projected return.
  • You can then make your first Cash In for your selected goal via Touch ‘n GO eWallet balance or FPX online banking.

If you are not an existing GO+ investor, please follow these steps:

  • Click on GOinvest.
  • Perform eKYC.
  • Provide your consent.
  • Select your financial goal.
  • Set up how much you want to invest and how long you will have to achieve your financial goal. 
  • The Investment Platform will calculate how much you need to invest in a month and display your projected return.
  • You can then make your first Cash In for your selected financial goal via Touch ‘n GO eWallet balance or FPX online banking.
     
2. Can I open more than one Investment Platform?

No.

3. If I am registered with GO+, what are the steps I need to do to start investing with the Investment Platform?

You can proceed with investing in the investment platform if you already have GO+.
Kindly refer Part 2, Question 1.

4. Do I need to provide any consent before I can proceed?

Yes.

5. How do I create my investment goal?

There are personalised goals that you can select in the Investment Platform or you can choose general savings.

6. Do I need to select at least one financial goal to start my investment?

Yes, you need to select the personalised financial goals in the Investment Platform or you can choose general savings.

 

7. Can I create more than one financial goal?

Yes, you can have multiple financial goals but can only create one financial goal at time. 

8. Is there minimum Cash In amount?

Yes, the minimum Cash In is RM10, whether from your Touch ‘n Go eWallet balance or from your bank account balance via FPX Online Banking (for starting out and future transactions).

9. Is there a limit to my Cash In amount into the Investment Platform?

There’s no limit and it is subject to the transfer limit of your Touch ’n Go eWallet or bank account. However, there is a limit of RM30,000 for each transaction via FPX Online Banking. 

10. How do I make my Cash In for my financial goals?

You can choose to Cash In via Touch ‘n Go eWallet or FPX Online Banking.

11. What happens after I successfully Cash In via Touch ‘n Go eWallet or FPX Online Banking into Investment Platform?

You will be notified via Touch ‘n Go app notification once your Cash In request is successful. You may also view the transaction history to check your Cash In status.

12. How long does it take to process and credit my Cash In into Investment Platform?
  1. If we receive a complete Cash In by 1:00 p.m. on a Business Day, we will process and credit your Cash In on the same Business Day (using the NAV per unit for that Business Day).
  2. If we receive the Cash In after 1:00 p.m. on a Business Day, we will process and credit your Cash In the next Business Day (using the NAV per unit for the next Business Day).
  3. We will only process the completed Cash In once we receive all the necessary information. The number of units you receive will be rounded to two (2) decimal places.
13. Why is the Cash In amount successfully debited from my FPX Online Banking, but not reflected in my transaction?

The possible reason for unsuccessful Cash In via FPX is that you might have transferred from an FPX bank account that is not registered under your name.

For any failed Cash In via FPX transaction due to third party payment, the amount will be refunded into the respective bank account used for Cash In within three (3) business days from day of the transaction, and any applicable bank charges payable shall be borne by the customers.

Alternatively, you may connect with Principal’s Customer Care Centre at +(603) 7723 7260, chat via WhatsApp or email your queries to goinvest@principal.com.my

Please take note that the operating hours are Monday to Friday, 8.45am – 5.45pm (except on Kuala Lumpur and national public holidays). 
 

14. Why did I get an unsuccessful transaction message via FPX?
  • You might have transferred from an FPX bank account that is not registered under your name.
  • You might have failed a bank portal authentication step (e.g. invalid login to bank portal, invalid entry of bank One Time Password (OTP), insufficient funds in bank account, etc).
  • You did not meet the necessary requirements.  
  • Your Touch ‘n Go eWallet might have experienced a connection timeout, please try again later.
     
15. How often can I cash In?

No limit to the number of Cash In for your goal(s).

16. Can I cash In regularly (ie: RM50 every month) via standing instructions/auto Cash In into the Investment Platform?

No, it’s not available for now.

17. Are there any charges and fees when I invest into IMMF?

Table below shows the charges that you may directly incur when you buy or withdraw from IMMF.

Application Fee

Nil

Withdrawal Fee

Nil

Other charges payable directly by you when purchasing or withdrawing the units

Any applicable bank charges and other bank fees incurred as a result of an investment or withdrawal will be borne by you.

 

Table below shows the charges that you may indirectly incur when you invest in IMMF.

 

Up to 0.40% per annum of the NAV of the Class.

Management Fee

Up to 0.40% per annum of the NAV of the Class.

Trustee Fee

Up to 0.02% per annum of the NAV of the Fund.

Expenses directly related to Fund

Only expenses that are directly related to the Fund can be charged to the Fund. Examples of relevant expenses are audit fee and tax agent’s fee.

 

18. Will there be any fees incurred if I perform a Cash In for the first time?

No, you will not be charged any fees on your first Cash In. However, please do check back from time-to-time for any future updates. 

19. Can I transfer my investment to another investor?

No.

20. Where can I see all my goal(s) activities?

To see your activities:

  • You can click on the transaction icon at the bottom of the page .
  • You can view on your goal’s details screen.
21. Can I Cash In to the Investment Platform through a Principal Malaysia unit trust consultant and/ or through Principal Malaysia’s branches?

No. You can only Cash In into the Investment Platform through Touch ‘n Go eWallet or FPX online banking.

Part 3: How do I update my personal details?

1. How do I update my personal details on the Investment Platform?

There are two ways to update your personal details:

  1. You can update your personal details in the Investment Platform's profile except your Name and NRIC, where you to need to update through Customer Care Centre.
  2. You may chat with Principal’s Customer Care Centre via WhatsApp, call at +(603) 7723 7260, or email your queries to goinvest@principal.com.my

Please take note that the operating hours are Monday to Friday, 8.45am – 5.45pm (except on Kuala Lumpur and national public holidays).
 

2. How do I update my personal details on Touch ‘n Go eWallet?

To update, you can click on the “Profile” icon on the top right of the Touch ‘n Go eWallet homepage. Alternatively, you can submit the correct details at https://tngd.my/careline-webform.
 

3. If I change/update my personal details on Touch ‘n Go eWallet, will my personal details in the Investment Platform be updated automatically too?

No, not at this time. You need to update your personal details in the Investment Platform's profile except your Name and NRIC, where you to need to update through Customer Care Centre.

You may chat with Principal’s Customer Care Centre via WhatsApp, call at +(603) 7723 7260, or email your queries to goinvest@principal.com.my

Please take note that the operating hours are Monday to Friday, 8.45am – 5.45pm (except on Kuala Lumpur and national public holidays).

Part 4: Cooling-off request to Principal

1. What is a cooling-off period?

A cooling-off period is a period of six (6) business days from the first successful Cash In by a first-time investor of the Fund, during which that investor has the right to request for a full refund of the first Cash In amount. The cooling-off period ceases to apply once there is a redemption.
  

2. Who is entitled to the cooling-off period?

First-time investors of the Fund, excluding Principal Malaysia employees or a person registered with a body approved by the SC to deal in unit trusts.
 

3. How do I submit my cooling-off request?

Please call Principal’s Customer Care Centre at +(603) 7723 7260, chat via WhatsApp or email to goinvest@principal.com.my; you will be advised and guided on how to perform the cooling-off request.

Please take note that the operating hours are Monday to Friday, 8.45am – 5.45pm (except on Kuala Lumpur and national public holidays). 
 

4. When can I get my refund upon submission of the cooling-off request?

We will refund your first Cash In amount (including application fees) to you within ten (10) calendar days from the date of receipt of the completed application.
 

5. Is the cooling-off period applicable to subsequent Cash In?

No, the cooling-off period is only applicable to your first Cash In into the Fund via the Investment Platform.

6. I have existing unit trust accounts set up through Principal Malaysia’s unit trust consultant(s); but I am investing in the Fund for the first time via Touch ‘n Go eWallet. Is the cooling off period applicable?

Yes.

Part 5: Cash out

1. What is Cash Out?

Cash Out is basically a request to sell your investment units.

2. How do I Cash Out from the Investment Platform?

You need to select a goal to Cash Out.

3. When can I make Cash Out (ie: sell request(s))?

You can Cash Out (i.e. sell) once your Cash In transactions (i.e. buy) are completed where you have units in your account. 

You are unable to Cash Out (i.e. sell) your fund during the transaction pending processing cycle where unit have yet to be credited into your selected goal(s).
 

4. Is there a minimum and maximum Cash Out amount?

The minimum Cash Out amount is RM10 and it will be credited back to your bank account and there is no maximum Cash Out amounts.

Please take note that we will do a full Cash Out if your Cash Out request results in balance of units below the minimum unitholding balance threshold.
 

5. How long does it take for the Cash Out to be paid to my bank account?

Cash Out can be made from the Fund by completing the withdrawal application and submit to e-Wallet App, or such other channel. There is no restriction on the frequency of withdrawals. The amount that you will receive is calculated by the withdrawal value less the Withdrawal Fee, if any. You will be paid in MYR within two (2) Business Days (T+2) of receipt of the complete withdrawal request. You will have to bear the applicable bank fees and charges, if any.

6. Other than my own bank account, can I Cash Out to my credit card?

No. Cash Out can only be done into your bank account.

7. Can I change my bank account information in the Investment Platform?

Yes, you can change by putting the new bank account number. 

8. How will I know when the Cash Out has been paid to my bank account?

You’ll receive a notification on your Touch ‘n Go eWallet that a successful Cash Out transaction was made. 

9. Why is the Cash Out amount not reflected in my bank account balance after two (2) business days?

These are the possibilities:

  • You might have Cash Out to a bank account that is not registered under your name or ID.
  • You did not meet the necessary requirements.
  • You did not provide all required and accurate information to us. If you fail to complete your Cash Out request, non-receipt of the Cash Out request by us or receipt of inaccurate information by us, the Cash Out request will be cancelled automatically.

For clarification, you may connect with Principal’s Customer Care Centre via WhatsApp, call at +(603) 7723 7260 or email your queries to goinvest@principal.com.my 

Please take note that the operating hours are Monday to Friday, 8.45am – 5.45pm (except on Kuala Lumpur and national public holidays). 
 

10. Where can I view my Cash Out transaction status?

You can view your Cash Out transaction status on the transaction tab at the bottom of the page.

11. What does it mean when the Cash Out transaction status is shown as unsuccessful?
  • You might have Cash Out to a bank account that is not registered under your name or ID.
  • You did not meet the necessary requirements.
  • You did not provide all required and accurate information to us. If you fail to complete the Cash Out request by you, non-receipt of the Cash Out request by us or receipt of inaccurate information by us, the Cash Out request will be cancelled automatically. 
     
12. Can I close my Investment Platform's account anytime I want?

You could Cash Out all your invested amount and the account will only be closed if the account is with zero balance for 12 months.

Part 6: Transfer & Switching Facility for the Fund

1. Can I transfer my units to another investor?

You are not able to transfer at this point of time.

2. Can I switch between the classes of the Fund and other Principal Malaysia Fund?

No, you are not able to switch at this point of time.

Part 7: Investment Platform's dashboard and transaction history

1. Can I view my Cash In and Cash Out transactions?

Yes. You can view your Cash In and Cash Out in transaction history and goal’s details screen. 

2. What are the details displayed in transaction history?

Your transaction history will include details of your Cash In, Cash Out and Income Distribution.

3. What is Income Distribution?

Income derived by the Fund which is distributed to investors based on distribution policy. 

The distribution policy is monthly depending on the level of income (if any) the Fund generates.
 

4. What is Projected Return rate?

Projected return rate is a gross return rate (excludes management and Trustee fees) per annum of your investment by Principal Malaysia over the next 12 months. 

5. What is Projected Net Return?

Projected Net Return is the estimated return on your investment over the next 12 months. It is calculated based on the current gross yield of the portfolio, less the fees (which comprises Management and Trustee fees) during the period which the projection was made.

For example: 
An initial savings of RM100,000 for 12 months, projected total earnings is RM2,150 (based of net return of 2.15% p.a.). 

6. What is Total Return and how is it calculated?

Total Return is the sum of your daily return accumulated from the day of your initial Cash In.

For example:

  • Initial investment of RM100,000 at NAV price of RM1.000 per unit.
  • Income distribution for 12 months = RM200 x 12 = RM2,400.
  • After 1 year, total investment value (assuming NAV price of RM1.001) = RM100,000 x RM1.001 = RM 100,100.
     
  • Earning gain from NAV increment = RM10,000 – RM100,100 = RM100
  • Total return (income), after 1 year = RM2,400 + RM100 = RM2,500
7. Why does the Projected Return Rate fluctuate?

The Fund invests in mostly short-term Sukuk and Islamic FD placements, where their rates are closely aligned to the movements in the Overnight Policy Rate (OPR) set by Bank Negara Malaysia (BNM). Any movements in the OPR (both upwards or downwards) will highly likely have an impact on the Fund’s projected gross returns.
 

Part 8: Security and privacy

1. Are my personal details in Touch ‘n Go eWallet safe?

Touch ‘n Go eWallet assures that your personal details will not be shared or sold to any other parties, in accordance with the Personal Data Protection Act 2010. However, by signing up for the Investment Platform, you have given consent for the required personal details to be shared with Principal to facilitate account opening and operating the investment account. 

You may read more about Touch ‘n Go eWallet privacy policy at https://www.tngdigital.com.my/tng-group-s-privacy-statement and Principal Malaysia’s privacy notice at https://www.principal.com.my/en/privacy-notice-my
 

2. How do I ensure that my Touch ‘n Go eWallet account is secure?
  • Ensure that you have activated your smartphone auto-lock-screen.
  • Do not share your 6 Digit PIN with anyone.
  • Do not share your OTP with anyone. Keep your OTP details safe.
3. What should I do if I lose my smartphone that has my Touch ‘n Go eWallet account?
  • Step 1: Contact the Touch ‘n Go eWallet Careline at 03-5022 3888 to suspend your Touch ‘n Go eWallet account immediately. This is to protect your balance in your Touch ‘n Go eWallet account.
  • Step 2: Contact your mobile service provider to block your SIM card immediately, to prevent any attempt